Terms of Use
These terms govern use of the website and the main rules applying to orders, payments, shipping, returns, exchanges and refunds. Mandatory statutory consumer rights always take priority where they apply.
Website & Orders · 01–10
01Scope
These terms apply to use of the website operated under GreenLeafB and to orders placed through it, subject to mandatory applicable law.
02Website Use
Use the website lawfully and do not interfere with its operation, security or other users.
03Product Information
We aim to present product descriptions, images and availability accurately. Minor display differences may occur due to device or screen settings.
04Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs and import duties are separate and may be the customer’s responsibility where applicable.
05Orders
Submitting an order is a request to purchase the selected goods using the details provided at checkout.
06Order Acceptance
An order may be subject to acceptance, payment authorization, availability and fraud-prevention checks.
07Processing
Orders are normally processed within 1–3 business days.
08Cancellation
Cancellation may be requested before dispatch through support@greenleafb.com. Once dispatched, cancellation cannot be guaranteed.
09Address Changes
An address change may be requested before dispatch. After dispatch, success cannot be guaranteed and may depend on the carrier.
10Payments
Card payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available if displayed at checkout.
Delivery & Returns · 11–20
11Shipping Fees
Standard shipping is 6$ when the free-shipping threshold is not reached.
12Free Shipping
Orders reaching 50 qualify for free standard shipping.
13Dispatch
Orders should be dispatched within 3 business days.
14Estimated Delivery
Estimated transit is 7–15 business days after dispatch. This is an estimate, not a guaranteed delivery date. Timing may vary with destination, carrier operations, customs, peak periods, weather, public holidays or other circumstances outside reasonable control, without limiting statutory obligations.
15Tracking
All orders include shipment tracking. Tracking details are provided after dispatch once the carrier data becomes available.
16Customs and Import Duties
Where international customs duties, import charges or customs handling charges apply, they are the customer’s responsibility unless mandatory applicable law requires otherwise.
17Lost Parcels
Report a potentially lost parcel to support. We review tracking and investigate with the relevant carrier. If confirmed lost, an appropriate resolution will be a reshipment or refund.
18EU Right of Withdrawal
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. Return shipping may be borne by the consumer where this responsibility was disclosed in advance.
19Returns
For eligible normal returns, contact support@greenleafb.com within 14 calendar days after receipt. Do not send goods to the registered address unless return instructions specifically direct you there.
20Return Shipping
For change-of-mind and other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return shipping.
Refunds & Legal · 21–30
21Exchanges
Direct exchanges are supported. For a normal exchange, the customer pays return shipping and replacement-item shipping. For merchant-responsibility issues, the merchant pays applicable return and replacement shipping.
22Defective / Incorrect / Incomplete Goods
Report damaged, defective, incorrect or incomplete goods to support@greenleafb.com. Applicable shipping costs caused by these issues are borne by the merchant, subject to mandatory rights.
23Refunds
Approved refunds are generally returned to the original payment method. Our internal processing target is within 7 business days after returned goods are received and necessary review is completed, subject to statutory refund deadlines. Payment providers may need additional posting time.
24Personalised Goods Exception Where Applicable
If clearly personalised, custom-made or made-to-order goods are offered in the future, they may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights concerning defective, damaged, incorrect goods, merchant production errors or other mandatory rights.
25Statutory Consumer Rights
Nothing in these terms limits mandatory statutory consumer rights. For an applicable EU withdrawal, standard original delivery costs must be refunded where required by law; supplementary delivery costs above the least expensive standard option may be excluded where legally permitted.
26Intellectual Property
Website content, layout, text, graphics and other materials may be protected by intellectual-property laws and may not be used beyond what applicable law permits without appropriate permission.
27Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Other liability is subject to applicable law.
28Privacy
Personal data is handled in accordance with the Privacy Policy and applicable data-protection law.
29Changes
These terms may be updated from time to time. The current version is identified by the last-updated date shown on this page.
30Contact
For order and general support, contact support@greenleafb.com. Privacy matters should be sent to privacy@greenleafb.com.
Mandatory Statutory Consumer Rights
Any mandatory right under applicable consumer law prevails over a conflicting term. No provision of these Terms of Use is intended to waive or restrict rights that cannot legally be excluded.