{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-09-11T03:07:37","modified_gmt":"2026-09-11T03:07:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/greenleafb.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#0F766E;\n  --theme-secondary:#14B8A6;\n  --ink:#17181c;--text:#4f535b;--muted:#747982;--line:#e5e7eb;--soft:#f7f7f8;--soft2:#fbfbfc;--white:#fff;\n  --radius:18px;\n}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\nimg,svg{max-width:100%}\n.wrap{width:min(1180px,calc(100% - 36px));margin:0 auto;padding:44px 0 68px}\n.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 0 18px;border-bottom:1px solid var(--line);color:var(--muted);font-size:.86rem}\n.brandmark{font-weight:850;color:var(--ink);letter-spacing:.02em}.updated{white-space:nowrap}\n.title-block{padding:48px 0 34px;border-bottom:1px solid var(--line)}.entry-content .eyebrow{display:inline-flex;align-items:center;gap:8px;margin-bottom:12px;color:var(--theme-primary);font-weight:850;font-size:.78rem;letter-spacing:.12em;text-transform:uppercase}.entry-content .eyebrow:before{content:\"\";width:28px;height:3px;background:linear-gradient(90deg,var(--theme-primary),var(--theme-secondary));border-radius:999px}.entry-content h1{margin:0;max-width:850px;font-size:clamp(2.35rem,6vw,4.8rem);line-height:.98;letter-spacing:-.055em}\n.intro{max-width:850px;margin:18px 0 0;color:var(--text);font-size:1.05rem}.entry-content h2{margin:0 0 12px;font-size:clamp(1.35rem,2.7vw,1.9rem);line-height:1.2;letter-spacing:-.025em}.entry-content h3{margin:0 0 8px;font-size:1.05rem;line-height:1.35}.entry-content p{margin:0 0 14px;color:var(--text)}.entry-content ul,.entry-content ol{margin:10px 0 0;padding-left:22px;color:var(--text)}.entry-content li{margin:6px 0}.entry-content li::marker{color:var(--theme-secondary)}\nstrong{color:var(--ink)}\n.rule{border-top:1px solid var(--line)}\n.panel{border:1px solid var(--line);background:var(--white);border-radius:var(--radius)}\n.soft{background:var(--soft)}\n.note{padding:18px 20px;border-left:4px solid var(--theme-primary);background:var(--soft);border-radius:0 14px 14px 0;color:var(--text)}\n.tag{display:inline-flex;padding:5px 9px;border:1px solid var(--line);border-radius:999px;background:var(--white);color:var(--theme-primary);font-size:.76rem;font-weight:850;letter-spacing:.03em}\n.table-scroll{overflow:auto;border:1px solid var(--line);border-radius:16px;-webkit-overflow-scrolling:touch}.entry-content table{width:100%;min-width:680px;border-collapse:collapse;background:#fff}.entry-content th,.entry-content td{padding:14px 15px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}.entry-content th{background:var(--soft);font-size:.86rem;color:var(--ink);font-weight:850;white-space:nowrap}.entry-content td{color:var(--text)}tr:last-child td{border-bottom:0}\n.foot{margin-top:42px;padding-top:20px;border-top:1px solid var(--line);color:var(--muted);font-size:.9rem}\n@media(max-width:760px){.wrap{width:min(100% - 28px,1180px);padding-top:28px}.topbar{align-items:flex-start;flex-direction:column}.title-block{padding:36px 0 26px}.entry-content h1{font-size:clamp(2.2rem,13vw,3.7rem)}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}\n<\/style>\n<style>\n.faq-head{display:grid;grid-template-columns:1.25fr .75fr;gap:44px;align-items:end;padding:48px 0 30px;border-bottom:1px solid var(--line)}\n.faq-head .intro{margin-top:16px}.factstrip{display:grid;grid-template-columns:repeat(2,1fr);border:1px solid var(--line);border-radius:16px;overflow:hidden}.fact{padding:16px;background:var(--soft2);border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.fact:nth-child(2n){border-right:0}.fact:nth-last-child(-n+2){border-bottom:0}.fact b{display:block;font-size:1.15rem}.fact span{color:var(--muted);font-size:.8rem}\n.faq-board{display:grid;grid-template-columns:repeat(3,1fr);gap:0;margin-top:34px;border:1px solid var(--line);border-radius:18px;overflow:hidden}.faq-col{padding:24px;border-right:1px solid var(--line)}.faq-col:last-child{border-right:0}.faq-col h2{font-size:1.15rem;margin-bottom:16px}.faq-col details{padding:15px 0;border-top:1px solid var(--line)}.faq-col details:first-of-type{border-top:0}.faq-col summary{cursor:pointer;list-style:none;font-weight:800;color:var(--ink);padding-right:28px;position:relative}.faq-col summary::-webkit-details-marker{display:none}.faq-col summary:after{content:\"+\";position:absolute;right:0;color:var(--theme-primary);font-size:1.2rem;top:-2px}.faq-col details[open] summary:after{content:\"\u2013\"}.faq-col details p,.faq-col details ul{margin-top:10px;font-size:.94rem}.support-row{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-top:26px}.support-row&gt;div{padding:22px;border-top:3px solid var(--theme-primary);background:var(--soft)}\n@media(max-width:920px){.faq-head{grid-template-columns:1fr}.faq-board{grid-template-columns:1fr}.faq-col{border-right:0;border-bottom:1px solid var(--line)}.faq-col:last-child{border-bottom:0}.support-row{grid-template-columns:1fr}}\n<\/style>\n<div class=\"wrap\">\n<div class=\"topbar\"><span class=\"brandmark\">GreenLeafB<\/span><span class=\"updated\">Last updated: 11 September 2026<\/span><\/div>\n<header class=\"faq-head\">\n<div>\n<div class=\"eyebrow\">Customer help<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"intro\">Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and support.<\/p>\n<\/div>\n<div class=\"factstrip\" aria-label=\"Key policy facts\">\n<div class=\"fact\"><b>1\u20133 days<\/b><span>Order processing<\/span><\/div>\n<div class=\"fact\"><b>Within 3 days<\/b><span>Dispatch target<\/span><\/div>\n<div class=\"fact\"><b>7\u201315 days<\/b><span>Estimated transit<\/span><\/div>\n<div class=\"fact\"><b>14 days<\/b><span>Return request window<\/span><\/div>\n<\/p><\/div>\n<\/div>\n<section class=\"faq-board\">\n<div class=\"faq-col\">\n<h2>Orders &amp; Payments<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>When is my order dispatched?<\/summary>\n<p>Orders should be dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@greenleafb.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<p>An address change may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<details>\n<summary>How are payments processed?<\/summary>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available if shown at checkout.<\/p>\n<\/details><\/div>\n<div class=\"faq-col\">\n<h2>Shipping &amp; Delivery<\/h2>\n<details>\n<summary>What is the estimated transit time?<\/summary>\n<p>Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Do all orders include tracking?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>What is standard shipping?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong> when the free-shipping threshold is not met.<\/p>\n<\/details>\n<details>\n<summary>When is standard shipping free?<\/summary>\n<p>Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>Which carrier will deliver my order?<\/summary>\n<p>Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support. We review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer either a reshipment or a refund.<\/p>\n<\/details><\/div>\n<div class=\"faq-col\">\n<h2>Returns, Refunds &amp; Sizing<\/h2>\n<details>\n<summary>What is the normal return request window?<\/summary>\n<p>For eligible normal returns, contact support@greenleafb.com within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<p>For change-of-mind or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return shipping.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. <strong>No restocking fee<\/strong> is charged.<\/p>\n<\/details>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. For a normal exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.<\/p>\n<\/details>\n<details>\n<summary>How long do approved refunds take?<\/summary>\n<p>Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. Mandatory statutory refund deadlines always take priority, and banks or payment providers may require additional posting time.<\/p>\n<\/details>\n<details>\n<summary>What are the EU withdrawal rights?<\/summary>\n<p>Where EU distance-selling rules apply, consumers generally have a statutory <strong>14-day right of withdrawal<\/strong> from receipt without giving a reason. Standard original delivery costs are refunded where required by law, while supplementary delivery costs above the least expensive standard option may be excluded where permitted.<\/p>\n<\/details>\n<details>\n<summary>How should I choose a size?<\/summary>\n<p>Use the Size Guide as a general body-measurement reference. Product-specific sizing shown on an individual product page takes priority.<\/p>\n<\/details><\/div>\n<\/section>\n<section class=\"support-row\">\n<div><span class=\"tag\">Privacy &amp; Security<\/span><\/p>\n<h2>Privacy requests<\/h2>\n<p>Questions about personal data, cookies, consent or data-subject rights should be sent to privacy@greenleafb.com.<\/p>\n<\/div>\n<div><span class=\"tag\">Customer Support<\/span><\/p>\n<h2>Order and service support<\/h2>\n<p>For orders, shipping, returns, refunds, exchanges, sizing or payment support, contact support@greenleafb.com.<\/p>\n<\/div>\n<\/section>\n<div class=\"foot\">Nothing in these FAQs limits mandatory statutory consumer rights.<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: Customer help Frequently Asked Questions Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and support. 1\u20133 daysOrder processing Within 3 daysDispatch target 7\u201315 daysEstimated transit 14 daysReturn request window Orders &amp; Payments How long does order processing take? Orders are normally processed within 1\u20133 business days. When is my order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24240,"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24240"}],"wp:attachment":[{"href":"https:\/\/greenleafb.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}